Leiden University Regulation on Other Complaints

Leiden University Regulation on Other Complaints

A complaint relates to the treatment of the complainant by or through a management entity.

The handling of complaints is subject to chapter 9 of the General Administrative Law Act (Awb). This chapter stipulates that a complaint should be handled in a proper manner by a management entity (whether it be via an ombudsperson or a complaints committee), but that there is no right of appeal to a judge against the decision taken regarding the handling of a complaint. This means that there is no prior right of objection against the manner in which a complaint is handled.
The difference between ‘a complaint’ and ‘an objection’ is that an objection is submitted against a decision, which may be an Awb decision, by a management entity.

The university will ensure that all complaints submitted – that may, of course, relate to different fields - are handled with due care. A complaint can be submitted only by email from the student’s u-mail account. Receipt of the complaint will be confirmed automatically and the complaint will then be passed to the complaints co-ordinator of the faculty or unit to which the complaint relates. Complaints will be handled within a period of six weeks.




This regulation was adopted by the Executive Board on 1 June 2010.  


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Last Modified: 23-03-2012